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General Rules

Also review our Sportsbook Rules section and our Wager Limits section.

General BetOnline Rules

  1. Only one account allowed per person, family, household and IP address.
  2. Minimum wager $25 via call center and $1 online. For information on maximum wagers, please see our wager limits.
  3. Players must identify themselves by account number and password before obtaining odds, placing wagers, and/or verifying account balances.
  4. Account balances must be verified by the player on each call or visit to our website prior to wagering. When the player verifies and accepts their account balance, they agree all previous transactions are correct. All disputes and claims must be settled prior to making any additional wagers. Players must address all disputes and claims within seven days from the date of said wager.
  5. BetOnline digitally records and archives all wagers. These recordings and archived records will be used only to resolve discrepancies. Recordings and archived records serve as the final determination of any dispute and all wagers adjusted accordingly.
  6. Wager Confirmations:
    1. Phone Players
      VERBAL CONFIRMATION IS FINAL. After you confirm your wager, with or without a read back, the wager is final. It is your responsibility to correct any errors during the call. In the event you do not complete the call due to technical difficulties (disconnections, etc.) it is your responsibility to call the call center immediately to confirm the wager or the wager will not be entered. In a case of a discrepancy, the archived recording of THE ORIGINAL CONFIRMATION of the transaction by the ticket writer will determine the wager type and wager amount. Minimum wager by telephone is $25.
    2. Internet Players
      All wagers are FINAL.
  7. BetOnline reserves the right to add, delete or change house wagering rules or payoff odds.
  8. Nevada Gaming Commission rules apply to any wager or discrepancy not covered by the rules and regulations herein.
  9. The placing of wagers by anyone under the age of 18 is strictly prohibited.
  10. All sporting events must be played on the date and site as scheduled unless otherwise specified. Any event postponed, rescheduled or moved to another site will automatically constitute "No Action".
  11. When wagering on "totals", overtime periods are counted in final score unless otherwise specified.
  12. Overtime periods are counted in the second half score on halftime wagers unless otherwise specified.
  13. The home team is always listed as the bottom team unless otherwise specified.
  14. Wagers on quarters are for that quarter ONLY and DO NOT include overtime periods.
  15. BetOnline reserves the right to rescind bonus money paid on referral accounts that are subsequently cancelled or suspended.
  16. The maximum a player may win in any given 24 hour period is $150,000 USD.
  17. BetOnline will not disclose details of an individual's net winnings or losses. It is the player's responsibility to keep track of winnings and report them to the proper authorities when residing in a taxable jurisdiction.
  18. Termination of Agreement: The agreement between BetOnline and a player may be terminated by the player at their request. If deemed necessary, BetOnline reserves the right to revoke the agreement between the user and BetOnline.
  19. Confidentiality: All personal details of all users will be held in confidence unless users agree to their identities and details being used for future publicity purposes.
  20. BetOnline reserves the right to limit or refuse any wager prior to its acceptance and/or the start of the event.  Any wager made without adequate funds will be voided.
  21. BetOnline Liability:
    1. The decisions of BetOnline management will be final and binding in all matters between BetOnline and users.
    2. Laws regarding gaming vary throughout the world; it is the responsibility of players to ensure they understand and comply fully with any laws or regulations relevant to themselves in their own jurisdiction. All BetOnline players must be at least 18 years of age.
    3. BetOnline reserves the right to suspend or withdraw any game at its absolute discretion.
    4. BetOnline is not liable for the cancellation of any game, regardless of the reason.
  22. BetOnline cannot be held responsible for any computer, typing or human error when posting odds, lines or point spreads. However, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to correct obvious errors and to No-Action your wager. In addition, BetOnline is not liable in the following scenarios:
    1. In the event of an Act of God, including but not limited to natural disasters, explosion, theft, malicious damage, strike, lockout, industrial action, outbreak of hostilities, riot, civil disturbance or acts of terrorism.
    2. The failure of BetOnline's computers, telecommunications or any other data transmission system that results in delays, errors, losses or omissions.
    3. BetOnline and players shall not commit or purport to commit to rules or obligations other than those specifically provided by these Rules.
    4. BetOnline accepts no liability for any damages caused to players by the interception or misuse of any information transmitted online
    5. These Rules constitute the entire agreement and understanding between BetOnline and players. In the event of a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
  23. All wagers and other transactions will be taken into account as if they are originated from Panama City, Panama. Thus, said transactions are ruled by Panamanian law.
  24. All deposited funds must be wagered (rolled-over) 1x prior to withdrawal. Players who chose to withdraw prior to completing the required rollover will have their processing (deposit and withdrawal) fees removed before being paid. This policy allows BetOnline to continue to pay fees for qualifying deposits.
  25. All Sporting Events will be settled in accordance with our wagering rules on the day they are completed. Any subsequent change in the result of an event due to any form of protest will not be considered for settlement. Las Vegas rules will apply for anything not mentioned in the points above.
  26. Customers are responsible to determine whether relevant services are permitted under the laws of their jurisdiction. Under the terms of our Gaming License we are not permitted to accept gaming transactions from Panamanian residents.

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Player Phone Rules

  1. VERBAL CONFIRMATION IS FINAL. After telling the ticket writer your wager, the agent will repeat your wager to confirm it. THIS IS CONFIRMATION OF YOUR PHONE BET. At the end of the call, the ticket writer will ask you if you would like him to read back the wagers. If you request a read back, you must re-confirm your wagers by stating your player ID number and password. After you confirm your wager, with or without a read back, the wager is final. It is your responsibility to correct any errors during the call. In the event you do not complete the call due to technical difficulties (disconnections, etc.) it is your responsibility to call 1-800-883-9136 immediately to confirm the wager or the wager will not be entered. In a case of a discrepancy, the archived recording of THE ORIGINAL CONFIRMATION of the transaction by the ticket writer will determine the wager type and wager amount.
  2. Minimum wager by telephone is $25.
  3. In-play wagers or other "live betting" can only be done online.
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Player Internet Rules

  1. Internet players confirm wagers by entering their password.
  2. All wagers are FINAL.
  3. BetOnline will not and cannot be held liable for internet players’ mistakes. It is the player’s responsibility to check all pending wagers immediately after placing them online, as well as confirm them to ensure accuracy. If the wager is not in the pending bets file, the player does not have a wager and forgot to confirm it by entering the password. The player must re-enter the wager and confirm with the password to have a valid wager.
  4. Minimum online wager is $1.
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Bonus Rules

  1. Deposit bonuses are optional and must be requested by the player when making a deposit. Please enter the “promocode” for the bonus you want to use when you are making your deposit. For example, use promocode YESBONUS to receive a 25% sports bonus. Your bonus request will be assessed and, if your account is eligible for the bonus, it will be added to your account immediately.
  2. Other bonuses, such as casino and poker bonuses, are optional and must be requested by the player using the instructions provided in the terms of the each particular bonus.
  3. Upon acceptance of a bonus, player is deemed to have read and agreed to all terms, rules and requirements listed on this page.
  4. Player agrees not to request a withdrawal prior to meeting all stipulations, including rollover requirements.
  5. Minimum rollover requirement is defined as [deposit + fees + bonus] multiplied by [required rollover].
  6. The maximum bonus is $1,000.00. And, a minimum deposit of $50.00, regardless of deposit method, is required to qualify for the bonus.
  7. Other promotions are offered from time to time which require higher rollover requirements. These requirements must be adhered to prior to any withdrawal request.
  8. Bonuses are non-transferable and have no cash value; a bonus only gains cash value after all stipulations, including rollover requirements, are met.
  9. Re-Deposit Bonus Qualification:
    • Players Who Meet The Following Qualify for a Re-deposit Bonus (player must meet all requirements to qualify):
      • No existing bonus balance or pending freeplay in account;
      • Available balance (including pending wagers) is less than twice their average bet size over the last 90 days;
      • Player has not withdrawn more than half of their highest balance within the last 30 days;
    • Stipulations on Re-deposit Bonus:
      • If player has taken any withdrawal in the last 30 days, re-deposit bonus only applies to the amount exceeding the cumulative withdrawn amount during the last 30 days;
      • If any pattern of “recycling”, “churning” (defn. ‘money being withdrawn and redeposit in effort to accrue or profit from bonuses’) or “bonus arbitrage” (defn. ‘accounts being managed in an effort to accrue or profit from bonuses’) is detected, all bonuses and all winnings from said bonuses will be removed from account without notice.
  10. Bonuses are for recreational players. BetOnline reserves the right to deny and/or cancel bonuses and/or winnings from said bonuses if management determines a player to be non-recreational, an arbitrage bettor, a scalper, a bonus arbitrager, or part of a syndicate - without further explanation.
  11. BetOnline reserves the right to take away any bonus at any time without explanation.
  12. Players that accept a bonus and do not wager any portion of the bonus, may request a withdrawal and have the bonus removed from their account.
  13. Prior to accepting any bonus, make sure you understand and agree to all policies. If you have any questions regarding our policies email Player Services department at cs@BetOnline.ag

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Free Play Rules

  1. Free Plays can only be wagered on:
  • FOOTBALL (NFL / NCAA / CFL / ARENA)
  • BASKETBALL (NBA / NCAA / WNBA)
  • MLB Major League Baseball
  • NHL
  • CRICKET
  • SOCCER
  • BOXING
  • UFC (MIXED MARTIAL ARTS)
  • TENNIS
  1. Free Plays can be used only in the Sportsbook on straight bets, parlays and teasers (no round robins).
  2. No point-buying is allowed.
  3. Free Plays lose when a push or tie results.
  4. From the moment the free play is credited you will have exactly 90 days to use it, unless the terms and conditions for the free play received state otherwise. Any unused funds will be removed after the relevant period. If you use only a portion of the free play before its expiration, your rollover will still be calculated on the entire original amount of the free play.
  5. Free plays can only be wagered online via the website or the mobile site. Free play wagers cannot be made through the call center.
  6. All free plays are subject to a minimum 6x rollover requirement or greater based on the terms and conditions of the particular promotion, no exceptions.
  7. It is only the amount that you win from the free play that gets added to your account balance.
  8. The maximum winnings from any single wagered free play bonus is $5,000 or $5,000 cumulative from multiple free play bonus wagers from the same bonus.

NOTE: Unless otherwise specified by an Player Services Representative, when you receive a bonus for making a deposit you must roll over the amount you deposited (plus any fees that BetOnline may have covered), plus the Free Play bonus the specified amount of times. Wagers placed using Free Play do not qualify toward rollover calculation.

For example, if you deposit $1000 and your fees are $15, BetOnline will credit your account the full $1015 + $250 Free Play Deposit Bonus. So, if you have a ten-time rollover assigned for that deposit bonus, you must roll the entire amount (e.g. $1015 + free play) ten times. Thus, to receive a payout without forfeiting anything you won from your bonus, you must first cover the rollover amount (e.g. $1015 + Free Play times ten).

When calculating “rollover”, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, and you bet $400 on Team B to win $350, and you bet $250 on Team C to win $50, the total action applied toward fulfilling the rollover requirement would be $850 ($450 + $350 + $50).

Also, should you accept the Free Play and lose with it or choose not to use it, the Free Play Bonus will still be deducted at the time a payout is requested unless the rollover requirement is met.

There is no hold time or expiration for these bonuses and rollovers, so you may meet the requirements as quickly or as slowly as you wish. Sportsbook bonuses can be rolled over in the Sportsbook only; no play in the casino or in the race book will count towards rollover. The same goes toward Casino Bonuses, which must be rolled over in the Casino.



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Rolling If Bets

The following are rules for Rolling If bets:

  1. Only applies should the player have a zero balance.
  2. Players can only use Rolling If bets off a straight wager, teaser or parlay (NO round robins).
  3. No Rolling If bets off of the same game. For example: first half on Seattle; Rolling If bet to the game. Another example: Straight bet on Seattle; Rolling If bet to the over.
  4. No Rolling If bets off of Rolling If bets.
  5. No Rolling If bets off of Free Play wagers.

Note: In the event of four pending plays, the player will be able to do a Rolling If bet off of each play.

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Parlay Rules

All parlays will pay up to a maximum of $150,000. However, the maximum amount a player can win in a 24hour period is $150,000.
When selecting a parlay you may not play both sides of the same game at BetOnline. If you play both sides of the same game, any winning wagers on the game will be canceled.

MMA, boxing and auto racing (e.g., NASCAR) cannot be included in a parlay. Proposition bets/futures cannot be included in parlays.


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Cashier Rules

Deposit Rules

  1. Company or corporate credit or charge cards cannot be used for deposits.
  2. The name on a credit card MUST match the name on the account for a credit card deposit to be accepted.
  3. Book-to-Book transfers are permitted on accounts where two or more withdrawals have been sent to the name listed on the account.
  4. If any deposit is returned, charged-back, or deemed fraudulent in any way it will result in the forfeiture of any/all winnings, bonuses, or remaining positive balance in the account.
  5. When you choose to deposit via credit card, debit card, or gift card a 6.5% processing fee applies.
  6. Customers attempting to make a credit card deposit from a ‘Black Listed’ jurisdiction will not be permitted to do so.

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Payout Rules

Payouts may be requested at any time online via the cashier.

  1. Please allow 24 hours for your payout request to be reviewed before the processing time begins.
  2. Players are entitled to a $50.00 discount once every (30) days, on the payout method of their choice on Friday; if you would like to take advantage of this discounted or fee-free payout please specify this when making your payout request. Only players who have met the minimum rollover required are eligible for this promotion.

  3. Payouts requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.
  4. No third-party payouts are allowed.
  5. Your payout will be processed using the same method used for deposit if the option is available; however BetOnline reserves the right to use alternative methods for payouts if necessary, regardless of the deposit method used to fund the account.
  6. Any player using either Skrill or Neteller to deposit must receive their payout via the same method and account used to deposit.
  7. If making credit card deposits, please note credit card documentation will be requested. This documentation is:
  8.       -    Signed and completed authorization form
          -    Valid photo ID
          -    Copies of the front and back of all cards used to deposit on your account
          -    If the address on your photo ID is different to the address registered to your BetOnline
               account we will also require a utility bill or bank statement dated within the last 3 months
               confirming the address you have registered to your BetOnline account.

    Additional documentation may be required at management discretion. All the documentation required must be sent before 1:00 p.m. ET for the payout to be processed the same day.

    Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.

  9. Bank Wire instructions must be provided in the cashier every time you request a payout through this method.
  10. If a check deposit was made, BetOnline requires 21 business days as per the clearance time before a payout can be requested.
  11. Max payout per day depends on the specific payout method being used. Minimum and maximum payouts are subject to change without notice.
  12. Freeplays must be used prior to requesting a payout otherwise the payout will be cancelled.
  13. Only one Bank Wire or Check payout can be processed every three business days per player.
  14. Payouts will only be sent to the address on file. If a player wishes to change their address, they must send a utility bill under their name with their new address. If the bills are under a third party's name, the player must first send and sign a letter of authorization stating that they live at that address. The player must also send a copy of a picture ID of the person the new address is registered under. The player then needs to send these documents via email, using the same email address used to register their BetOnline.ag account, to documents@BetOnline.ag
  15. Checks cannot be sent to P.O. Box addresses.
  16. Players who generate winnings from a poker freeroll and have no previous deposit are required to make a minimum deposit and roll this over at least once in the sportsbook prior to any payout being approved.
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Poker Rules

    Abusive or Offensive Language.

  1. BetOnline.ag reserves the right to limit the ability for players of playing at the same poker table or tournament. Poker "chat" may be conducted in in English ONLY and players using any language in chat other than English may have their chat privileges disabled, either temporarily or permanently in our sole and absolute discretion. Players and observers may not discuss a poker hand until the hand is completed. Discussing cards discarded or hand possibilities, real or not, is not allowed. Abusive or offensive language will not be tolerated in the multi-player games, chat areas or with BetOnline.ag’s staff. Any violation of this policy may result in a suspension of playing privileges or such other action as may be required by BetOnline.ag to ensure compliance. Abusive or offensive language may be, but is not limited to any player statements that are in BetOnline.ag's sole opinion, obscene, profane, racist, in bad taste, slanderous, unnecessarily hostile, or contrary to the purpose of the chat function. For any other rule inquiries please contact the BetOnline Poker Support team at poker@betonline.ag.

  2. Collusion

  3. Any players who gain, or attempt to gain an advantage by trading information about their playing cards, or attempt to take any unfair advantage by colluding with other players will be permanently banned from BetOnline.ag. If, in our reasonable discretion, we determine that such activity is occurring, the accounts may, in our sole and absolute discretion, be disabled and all account balances (including both deposits and any winnings) shall be forfeited. Rigorous examination of play by both manual and automated means will be employed to detect such behavior and such monitoring will be active at all times. We will investigate all related player complaints in addition to proactively and randomly examining game plays and accounts. Collusion includes, without limitation: sharing information about their cards, chip dumping, discussing a hand during play (both in client chat and/or externally), multiple players are using a single account, use of a proxy, soft playing and chip transferring. For any other rule inquiries please contact the BetOnline Poker Support team at poker@betonline.ag.

  4. Suspension, Modification, Removal and Addition of Games.

  5. BetOnline.ag reserves the right to suspend, modify, remove and/or add any poker game in its sole discretion and without notice. In the event of such suspension, modification, removal or addition of any poker game for any reason, BetOnline.ag will not be liable in any way to you. For any other rule inquiries please contact the BetOnline Poker Support team at poker@betonline.ag.

POP Points

POP points or Player Option Points are earned by contributing to real money raked hands and buying in to tournaments.

Raked Hands:For every 10 cents that you contribute to the rake, you'll earn 1 Pop Point. Please note however, when you are calculating how many POP points you've earned, the maximum rake paid on ANY table is $3 no matter how big the pot.

Example:

If 5 people are playing at a table and each person contributes to the pot evenly and the total pot is $50, then each player would have contributed $10 to the pot. Rake is then calculated at 5% of this so each person would have put 50 cents into the rake. You earn 1 Pop Point per 10 cents in the rake. Therefore, 50 cents into the rake would earn you 5 Pop Points.

Tournament Play:For every $1 you pay in tournament fees you will earn 10 POP Points. Tournament POP is calculated in $1 increments (rounded down). In order to earn POP from tournaments the fee must equal or exceed $1.

Example:

If you buy into a $10+$1 Sit-N-Go tournament, once play commences you will earn 10 POP points. Re-Buys can also earn you POP, so each re-buy into a $10+$1 tourney will earn you an additional 10 POP points.

You can find out your current POP Point totals from the bottom side of the main lobby once logged in by clicking on “Other Balances”.

You can use your POP points to enter into POP2Cash tournaments or POP Freerolls.

During your first 24 hours of play, your POP points are awarded but not displayed. After your first 24 hours, they are awarded and displayed immediately upon leaving the table.

BetOnline reserves the right to change the rules of the Player Options Points (POP) program at any time and without notice.

The Player Options Points (POP) program is designed to reward good customers. BetOnline reserves the right to withhold or deduct Player Options Points (POP) from any player found to be abusing the program in any way. Player Options Points (POP) are not transferable between player accounts.

POP points accrue from 1st April to 31st March each POP year.  POP accrued in each POP year remains valid until 30th June of the next POP year, at which point it expires and is forfeited.

Multi-Table Tournaments

Multi-Table tournaments are tournaments with more than 10 players and multiple tables running concurrently. As players are eliminated, tables merge. This continues to happen until only 1 table remains, and ultimately finishes when 1 player holds all of the chips.

Each player begins the tournament with the exact same amount of chips. There are both Limit and No Limit Hold’em Multi-Table tournaments. When one player has all of the chips the prizes are awarded according to the prize payout for that particular tournament.

Rules

  1. Any player is eligible to enter into a Multi-Table tournament, providing they are able to pay the buy-in.
  2. All Multi-Table tournaments are played until 1 player has all of the chips.
  3. The blinds are determined by the button and the first to act pre flop.
  4. Soft playing is not permitted. Each player should play with the same intensity against all other players.
  5. There will be 5 minute breaks every hour, all Poker tournaments continue until one player holds all the chips.
  6. When a player loses all their chips they are declared out of the tournament and finish in the order they were eliminated. Example: In a 210 player tournament if you are the third player eliminated, you are declared as finishing in 208th place.
  7. If more than one player is eliminated in the same hand, the player with the most chips before the hand started finishes higher. In the case where both players also have the same amount of chips before the hand, both players will tie for the position. If there is a tie between two or more players, the prizes they qualify for are split evenly between all tied players. For example, if two players tie for 2nd place, each player receives 50% of the second place prize and 50% of the third place prize.
  8. BetOnline will not assist in any deals among players during or after poker tournaments. Poker tournaments continue until there is one declared winner and the payoffs will be exactly according to the prize payout structure.
  9. All players will play with all their chips until either they lose all their chips or win the tournament. However, please note that we allow players to re-buy when they go out of the tourney as long as the tourney has a re-buy structure.
  10. During play in any of the poker tournaments, if a player loses their connection and does not re-connect or does not act, their hands are automatically folded and their blinds are posted automatically when it is their turn until they return. Eventually the player is "blinded out" if they do not re-connect back to the poker tournaments table.
  11. Players must understand and accept the risk of internet disconnections, as they can and do occur. If a player is not connected before a hand starts, they will be dealt cards and then folded automatically. If they are required to post a blind and are not connected, their blind is posted automatically and their hand folded. Again, this continues until the player is fully connected and back in the poker tournaments or until the player is out of the tournament.
  12. In case of a server problem, all poker tournaments in play during the problem are deemed as cancelled. Once the server re-starts, we will refund the full Buy-In or the last rebuy of each poker player that was still in the tournament at the time. This payout is based on the player's proportion of chips compared to all other remaining players. This resolution treats all players fairly. If a player was eliminated from any of the poker tournaments before the server problem, they are considered "out of the tournament" and do not receive an entry fee refund or any portion of the prize pool.
  13. In case of disputes, BetOnline’s management decision will be final.

 

Sit N Go Tournaments

A Sit n Go tournament is one with 2-10 players which starts immediately after the required number of players for that particular tournament is satisfied.

Each player begins the tournament with the exact same amount of chips. There are both Limit and No Limit Hold’em Sit n Go tournaments. Play continues until one player has all of the chips. When this occurs the prizes are awarded according to the prize payout for that particular tournament.

Rules

  1. Any player is eligible to enter into a Sit n Go tournament, providing they are able to pay the buy-in.
  2. All Sit n Go tournaments are played until 1 player has all of the chips.
  3. All Sit n Go tables will begin 30 seconds after the final person has registered.
  4. The blinds are determined by the button and the first to act pre flop.
  5. There will be no breaks, all Poker tournaments continue until one player holds all the chips.
  6. When a player loses all their chips they are declared out of the tournament and finish in the order they were eliminated. Example: In a 10 player tournament if you are the third player eliminated, you are declared as finishing in 8th place.
  7. If more than one player is eliminated in the same hand, the player with the most chips before the hand started finishes higher. In the case where both players also have the same amount of chips before the hand, both players will tie for the position. If there is a tie between two or more players, the prizes they qualify for are split evenly between all tied players. For example, if two players tie for 2nd place, each player receives 50% of the second place prize and 50% of the third place prize.
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