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The following is a list of Frequently Asked Questions about online betting. If you have questions pertaining to a specific section, please visit our other FAQs sections:

Where is BetOnline located?

BetOnline is located in Panama City, Panama.

How long have you been in business?

The BetOnline team has been working together since 1991, offering full service to clients throughout the world.

Is it legal for me to wager online?

As an international company – legally licensed and fully regulated – BetOnline offers a full range of sports wagering and online gaming services. Wagering laws may vary from country-to-country and state-to-state. Please check with your local government to ensure it is acceptable for you to place an online wager.

Is my money safe with you?

At BetOnline, all customer deposits are held in an insured escrow account, either in cash or cash equivalents. Your deposit is fully secured and available for withdrawal on a daily basis, with prompt payouts within 24-48 hours. All online transactions are coded and encrypted for your protection.

Are my personal records safe with you?

BetOnline maintains complete confidentiality for all client records. Security is our priority and our software systems have checks and balances to ensure your privacy. We will never sell, give away or trade your personal information to another company. The client is solely responsible for password confidentiality. BetOnline is not responsible for password usage by any person other than the client to whom the password was originally issued.

What are your hours of operation?

BetOnline is open for online and telephone wagering 24/7, 365 days a year. Account Management is also available 24/7 to ensure maximum support for our clients.

Do you accept wagers on all sports?

BetOnline accepts wagers on all major sporting events, including but not limited to:

  • Football
  • Basketball
  • Baseball
  • Hockey
  • Auto racing
  • Horse racing
  • Golf
  • Tennis
  • Mixed martial arts
  • Boxing
  • Soccer

What is my tax liability on winnings?

Your tax liability depends upon your local jurisdiction. Tax laws vary greatly from one country to another. However, BetOnline will not release any information about individual account winnings or losses. That is the responsibility of the client.

What is the minimum deposit to open an account?

$100, both online or over the phone.

What are the minimum and maximum wagers?

  • Telephone wagering minimum: $25
  • Online wagering minimum: $1
  • View chart for telephone and online wagering maximums.

Can I make telephone wagers using my internet account?

At BetOnline, you have one account number for both telephone and internet wagering. You may make telephone wagers on your internet account, but the telephone wagering minimums will be in effect.

What are the maximum teams allowed on a parlay and teaser?

We offer up to 25 team parlays.

For teasers the number varies by sport. In football we offer up to 10 teams for a 21-point “blackjack” teaser and up to 15 teams in Vegas teasers.

To read more about our parlay and teasers visit our Wager Types page.

How does an Affiliate Program work?

BetOnline is proud to offer the industry’s most comprehensive Affiliate Profit-Sharing Program, whereby customers can earn extra income simply by placing a text link, banner or BetOnline’s free content on their website. Affiliates can earn up to 35 per cent of the net losses of their member players.

* subject to restrictions at Management's discretion


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