Game Play Integrity
Our Team
Our experienced and dedicated Poker Security Team, proactively works to enforce our Fair Play Policy and identifies accounts that are in breach of our terms and conditions.
Reporting Suspicious Activity
We encourage players to report any activity you suspect to be in breach of our terms. All reports are investigated thoroughly. Please send as much information as possible to [email protected].
Fair Play Policy
At real money tables, and in all poker tournaments or events, fair and ethical Poker Play is expected and required of all our players. Any player/s found not adhering to the stated or unstated rules of play or conducting play in an unethical manner, will have their account closed, their funds confiscated and won’t be allowed to join the betonline.ag in the future. This includes, but is not limited to, the following actions: Collusion, Chip Dumping, Multiple Accounting, Use of Prohibited Software and Bots, Deal-Making, Disconnection Protection Abuse and Grimming.
Our policy continues to adapt to the dynamic online poker environment, and we continue to engage with our community and poker security experts, to provide a transparent and fair game play policy.
Abusive or Offensive Language.
English is the only language that betonline.ag permits players to speak on the live casino tables. betonline.ag reserves the right to disable chat privileges of the player either temporarily or permanently in our sole and absolute discretion. Abusive or offensive language in the chat areas or with betonline.ag's staff is contrary to our rules.
Any violation of this policy may result in a suspension of playing privileges or any other action as deemed necessary by betonline.ag to ensure compliance. Abusive or offensive language may be, but is not limited to any player statements that are in betonline.ag's sole opinion, obscene, profane, racist, in bad taste, slanderous, unnecessarily hostile, or contrary to the purpose of the chat function. For any other rule inquiries please contact the betonline.ag Support team at [email protected].
Poker Alias.
Users are required to select a poker alias upon their first login into the poker software. Pop up will appear and user will need to choose a suitable alias. Alias chosen will be displayed as you’re playing name on the poker tables. Alias chosen may not be of any abusive, obscene and or offensive nature. Should alias be in violation of our rules, alias will be revoked and account suspended, and user will be responsible to provide an alternative prior to reactivation of account.
Poker Avatar.
Users have the option to request for an avatar to be added onto their profile. Users may only choose one suitable avatar. Once avatar has been approved, it will be displayed on the poker tables. Avatar chosen may not be of any abusive, obscene and or offensive nature as per our rules and regulations. Should avatar be in violation of our rules, request to have such avatar will be declined. Process of up to 72 hours for any avatar requested to be approved and displayed on the tables.
Collusion
Collusion is a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at the poker table (both in client and externally). Collusion will not be tolerated at betonline.ag. Any player who gains, or attempt to gain an advantage, by colluding, or by any other methods, will face a permanent ban from betonline.ag. If we determine that such activity is occurring, or there is an attempt at such activity, regardless of the outcome of such attempt, the accounts involved - at our sole discretion - will be permanently closed and all account balances (including both deposits and any winnings) shall be forfeited.
Collusion includes, without limitation: sharing information about their cards, chip dumping, discussing a hand during play, multiple players using a single account, use of a proxy, soft playing, chip transferring, squeezing, stack balancing and advising/agreeing to take specific actions with other players.
We employ various strategies and procedures of both a manual and automated nature to rigorously exam and detect such behavior. Constant monitoring takes place to limit the behavior. In addition to this, we thoroughly investigate all player complaints to rule out any form of cheating or collusion.
If you suspect that other players may be acting in collusion, please email [email protected].. No player shall have the right to require us to take any steps against players suspected of collusion, cheating or any other form of fraud. We will not provide information with regards to investigations conducted or any subsequent outcome.
Suspension, Modification, Removal and Addition of Games.
betonline.ag reserves the right to suspend, modify, remove and/or add any poker game in its sole discretion and without notice. In the event of such suspension, modification, removal or addition of any poker game for any reason, betonline.ag will not be liable in any way to you. For any other rule inquiries please contact the betonline.ag Poker Support team at [email protected].
Table Blocking
Players may not, at any time, sit out at the poker tables with the intention of not playing or to prevent others from playing. The act of blocking tables is strictly forbidden by betonline.ag Poker Management.
Any player who is found to be in violation of this rule may have their account suspended or any other action taken as seen fit by the betonline.ag Poker Management. To query an account suspension or report any instances of this offence happening at the tables, please get in touch with [email protected]
Chip Dumping:
Chip dumping is the act of purposely losing hands to specific players, with the intent to swop chips on cash tables/tournament tables/SNGs. All players involved in chip dumping will have their funds confiscated and their accounts closed and banned from playing on the network.
Multiple accounts:
Creating multiple accounts on the betonline.ag poker network is strictly prohibited. In addition, creating new accounts to take advantage of bonus` being offered is also strictly prohibited. Should players be detected to have multiple accounts, new accounts will be closed and the balance may be confiscated.
Third Party Software
Whilst we understand and encourage players to use tools, that are designed to help you improve your game, certain tools used during game-play go beyond what we deem acceptable by providing players with an unfair advantage, facilitate collusion and outright cheating.
The list of tools below, clarifies what is permitted and outright prohibited. Some tools are intended to help players improve their game, though when used whilst playing provide players an unfair advantage, these tools are categorized into the Prohibited whilst playing section.
Tools not related to Poker
The use of Virtual Machines and/or any software that specializes in screen-sharing and remote-access is prohibited. The use of a VPN is considered in all game play reviews and if it's deemed to be used to circumvent our policies, appropriate action as listed in the Fair Play Policy will be taken.
Permitted Software Categories
(I) Basic Equity Calculators:
That report pot odds or absolute hand strength.
(II) Static Visualisation Charts:
Provide basic-level advice about the game. Simple table-based starting hand charts that do not detect the current game state.
(III) Heads Up Display:
With qualitative and feature limitations imposed. Stats displayed must not be based on the current hand in play.
(IV) Tracking Software:
The data only contains information from hands in which you personally played in. Importing of observed hands is prohibited. The tracker does not mimic a feature of banned hud.
(V) Gameplay Utility and Hotkey Scrips:
Tools that improve your experience without influencing the game itself, do not provide any advice or reduce the requirements of a player having to decide. Any utility or script that falls out of this scope, are not permitted.
Prohibited while playing
(I) Reference material that provides advice that goes beyond a basic level, such as a large collection of tables offering recommendations beyond whether to play certain hands or not in unopened pots.
(II) Tools or services designed specifically to ease referral to reference material.
(III) Tools or services that compute advanced equity calculations, such as range vs range simulators, ICM or Nash Equilibrium-based programs.
Prohibited Categories
(I) Seating Scripts
(II) Real Time Solvers, Bots, Assistance Software, Charts that either automate gameplay or provides recommendations on which gameplay actions to take.
(III) Advanced Equity calculations, ICM or Nash Equilibrium-based programs.
(IV) Timing Randomisers
(V) Chart Retrievals
(VI) Data Mining
(VII) Hand History Converters.
If the software is not specifically white listed above in Permitted or Prohibited while playing categories, consider it Prohibited.
You agree that the poker room can take any steps necessary in order to detect and/or prevent the use of software, artificial intelligence or other tools. We reserve the right to close any account/s and/or confiscate funds from accounts found to use any software, artificial intelligence or any other tools, as stated.
If you wish your software to be officially white listed, please send an email to [email protected] describing the features of the software and details on how we can obtain it. Software list in the prohibited categories will not be considered.
Disconnection Policy
While each user is responsible for his or her own internet connection, all players must accept the risk of disconnection. Disconnections can, and do, occur. If you are disconnected, and therefore unable to act on your hand, while having chips invested in the pot in a ring game, you will be given 30 additional seconds to reconnect. If you successfully reconnect within this timeframe, the table you were playing in will reappear automatically (if it isn’t already open). However, if you do not reconnect during this time, in the event that you have not made a bet when it is your turn to make one, our system will automatically “check” you; or (ii) if another player has placed a bet and you are required to make a “call”, your hand will “fold”, regardless of your investment in the pot or the strength of your hand.
We will not accept any responsibility for losses caused by disconnections.
In the event of a Server Crash.
Users are required to email our customer support team – [email protected] and is responsible to provide the necessary information. Information such as; Player account number, tournament name, SnG name and number, buy in amount and timeframe. The relevant team to review tournaments and hands played, review prior and during a server crash will be conducted to determine whether or not a refund will be issued. Only eligible claims will be refunded. Valid claims will be refunded in form of cash for all rebuys and add on and tournament ticket will be issued for buy in.
Grimming
The abuse of sitting and playing one hand at a new heads-up cash table and having received favourable blinds/button position, then immediately leaving the table after that single hand, will not be tolerated. betonline.ag reserves the right, in addition to other measures, to block access to games to such players’ account for a period of time or terminating such players’ account, in its sole discretion.
Rake
The "Rake" is the percentage of the pot that goes to the house. betonline.ag uses a fixed schedule for its rake, based on the table limit and number of seats.
If everyone folds to a single raise pre-flop, no rake is collected. All pots that see a flop are raked.
| Fixed Limit Games |
|
|
| Stakes / Limit |
Rake / Pot |
Maximum Rake |
| $0.10 / $0.20 |
$0.01 / $0.20 in the pot |
$0.20 |
| $0.25 / $0.50 |
$0.01 / $0.20 in the pot |
$0.40 |
| $0.50 / $1.00 |
$0.01 / $0.20 in the pot |
$0.50 |
| Stakes Levels $1 / $2 up to and including $15 / 30 |
| 2 Players |
$0.01 / $0.20 in the pot |
$1.00 |
| 3 Players |
$0.01 / $0.20 in the pot |
$2.00 |
| 4 Players |
$0.01 / $0.20 in the pot |
$2.50 |
| 5+ Players |
$0.01 / $0.20 in the pot |
$3.00 |
| No Limit & Pot Limit Games |
| Stake levels $2 / $5 and $5 / $10 |
| 2 Players |
$0.01 / $0.18 in the pot |
$1.00 |
| 3 Players |
$0.01 / $0.18 in the pot |
$2.00 |
| 4 Players |
$0.01 / $0.18 in the pot |
$3.00 |
| 5+ Players |
$0.01 / $0.18 in the pot |
$5.00 |
Stake levels $0.50 / $1 and $1 / $2
|
| 2 Players |
$0.01 / $0.18 in the pot |
$1.00 |
| 3 Players |
$0.01 / $0.18 in the pot |
$2.00 |
| 4 Players |
$0.01 / $0.18 in the pot |
$3.00 |
| 5+ Players |
$0.01 / $0.18 in the pot |
$4.00 |
| Stake Levels $0.05 / $0.10 up to and including $0.25 / $0.50 |
| 2 Players |
$0.01 / $0.18 in the pot |
$1.00 |
| 3 Players |
$0.01 / $0.18 in the pot |
$2.00 |
| 4 Players |
$0.01 / $0.18 in the pot |
$2.50 |
| 5+ Players |
$0.01 / $0.18 in the pot |
$3.00 |
betonline.ag reserves the right to change this rake structure at any time.
Multi-Table Tournaments
Multi-Table tournaments are tournaments with more than 10 players and multiple tables running concurrently. Tables merge as more players are eliminated. This continues to happen until only 1 table remains, and ultimately finishes when 1 player holds all of the chips.
Each player begins the tournament with the exact same amount of chips. There are both Limit and No Limit Hold'em Multi-Table tournaments. When one player has all of the chips, the prizes are awarded according to the prize payout for that particular tournament.
Rules
- Any player is eligible to enter into a Multi-Table tournament, providing they are able to pay the buy-in.
- All Multi-Table tournaments are played until 1 player has all of the chips.
- The button determines which players begin posting blinds in the tournament.
- betonline.ag does not permit soft play. Each player should play with the same intensity against all other players.
- There will be 5-minute breaks every hour, all Poker tournaments continue until one player holds all the chips.
- When a player loses all their chips, they are out of the tournament and finish in the order in which they were eliminated. Example: In a 210-player tournament if you are the third player eliminated, you rank at 208th place in the tournament.
- If more than one player is eliminated in a hand, the player with the most chips before the hand started finishes with a higher ranking. In the case where both players also have the same amount of chips before the hand, both players will tie for the position. If there is a tie between two or more players, the prizes they qualify for are split evenly between all tied players. For example, if two players tie for 2nd place, each player receives 50% of the second place prize and 50% of the third place prize.
- Deal Making - This includes, staking, swaps, profit-sharing, or any kind of bankroll sharing agreement with another player during tournaments and/or SNGs. Players caught deal making will have the tournament/SNG winnings removed and their buy-in/rebuy/add-ons will NOT be refunded, and the guilty players will have their accounts suspended and/or permanently closed. These rules only apply if the tournament/SNG does NOT offer deal making. Poker tournaments continue until there is one declared winner and the payoffs will be exactly according to the prize payout structure.
- All players will play with all their chips until either they lose all their chips or win the tournament. However, please note that we allow players to re-buy when they go out of the tourney as long as the tourney has a re-buy structure.
- During play in any of the poker tournaments, if a player loses their connection and does not re-connect or does not act, their hands are automatically folded and their blinds are posted automatically when it is their turn until they return. Eventually the player is "blinded out" if they do not re-connect back to the poker tournaments table.
- Players must understand and accept the risk of internet disconnections, as they can and do occur. If a player is not connected before a hand starts, they will be dealt cards and then folded automatically. If they are required to post a blind and are not connected, blinds will continue to be posted on their behalf and their hand folded. Again, this continues until the player is fully connected and back in the poker tournaments or until the player is out of the tournament.
- In case of a server problem, all poker tournaments in play during the problem are deemed as cancelled. Once the server re-starts, we will refund the full Buy-In or the last rebuy of each poker player that was still in the tournament at the time. To receive a refund of your Buy- in, please contact [email protected] with your account number and the tournament number. Players still in the tournament at the time of disconnection will be eligible for a portion of the prize pool. This payout is based on the player's proportion of chips compared to all other remaining players. This resolution treats all players fairly. If a player was eliminated from any of the poker tournaments before the server problem, they are considered "out of the tournament" and do not receive an entry fee refund or any portion of the prize pool.
In case of disputes, betonline.ag's management decision will be final.
Sit N Go Tournaments
A Sit n Go tournament is one with 2-18 players that starts immediately after the required number of players for that particular tournament is satisfied.
Each player begins the tournament with the exact same amount of chips. There are both Limit and No Limit Hold'em Sit n Go tournaments. Play continues until one player has all of the chips. When this occurs, the prizes are awarded according to the prize payout for that particular tournament.
Rules
- Any player is eligible to enter into a Sit n Go tournament, providing they are able to pay the buy-in.
- All Sit n Go tournaments are played until 1 player has all of the chips.
- All Sit n Go tables will begin 30 seconds after the final person has registered.
- betonline.ag does not permit soft play. Each player should play with the same intensity against all other players.
- There will be no breaks, all Poker tournaments continue until one player holds all the chips.
- When a player loses all their chips they are out of the tournament and finish in the order they were eliminated. Example: In a 10-player tournament if you are the third player eliminated, you are declared as finishing in 8th place.
- If more than one player is eliminated in the same hand, the player with the most chips before the hand started finishes higher. In the case where both players also have the same amount of chips before the hand, both players will tie for the position. If there is a tie between two or more players, the prizes they qualify for are split evenly between all tied players. For example, if two players tie for 2nd place, each player receives 50% of the second place prize and 50% of the third place prize.
Tournament Cancellation
In the unlikely event that a tournament should be cancelled, our main priority is to compensate players in the fairest and most equitable way possible. Depending on the state that the tournament was cancelled and the timing of the cancellation, one of the following methods, based on our sole discretion, will be applied.
There are 3 refund policies based on when the TOURNAMENT is cancelled:
- Tournament is cancelled before start
- All players get back their contributions and fee paid at registration, the means being returned in the form they have been paid (cash for cash, TM for TM, ticket for ticket).
- In GTD-tournaments, the amount of guaranteed prize is returned to the House.
- In Knockout tournaments, knockout fee is returned to players.
- In Windfalls, jackpot fee is returned to players.
- Tournament is cancelled after start (No Players have received prizes yet)
- The House takes the fee paid by eliminated players.
- The remaining players get their fees back.
- The remaining and eliminated players contributions are allocated as follows:
- 50% of contributions are divided equally among the remaining players
- 50% of contributions are divided among the remaining players proportionally to their amount of chips left at the beginning of the hand in which the tournament is cancelled.
- In Satellite tournaments, the remaining players get their fees back, and the contributions are divided as mentioned above. Tickets are not awarded.
- In GTD-tournaments, the guaranteed prize amount is returned to the House, contributions are allocated among players as mentioned above.
- In Knockout tournaments, remaining players get back the knockout fee paid by them at registration.
- In Time-limited tournaments with “Tickets for surviving” Payout table:
- The House takes the fee paid by eliminated players.
- The remaining players get their fees back.
- The remaining players get their contributions back.
- In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.
- Tournament is cancelled after start (Players have received prizes)
- Individual Disconnection:
When an individual player experiences a disconnection (as a result of the poker room experiencing technical issues) which results in them being knocked out of a tournament/SNG, the player will be refunded a ticket to that tournament/SNG, which may be used whenever the player wishes to do so. However if the player placed in the tournament and received a prize, they will
NOT receive a refund. If the player was eliminated prior to the disconnection, they will not receive a refund.
- Paused Tournaments
If a tournament needs to be paused, either due to maintenance or technical issues, a message will be sent to all players in the tournament informing them that the tournament will be paused and when the tournament will start up again. 15 minutes prior to the tournament resuming, in client messages will be sent out every 5 minutes informing players when the tournament will resume play.
In the unlikely case that the time provided to players prior to the tournament being paused has passed and players still can’t login, in client messages will be sent out informing players of the new starting time of the tournament. If the player was not successful in completing the tournament, they will need to contact customer support in order to receive the refund in the form of a ticket to the same tournament. However if the player placed in the tournament and received a prize, they will NOT receive a refund.