RULES & FAQ

1. Only one account allowed per person, family, household, address, computer, network connection, IP address, and/or payment method.
2. Minimum wager $25 via call center and $1 online. For information on maximum wagers, please see our wager limits.
3. Players must identify themselves by account number and password before obtaining odds, placing wagers, and/or verifying account balances.
4. Account balances must be verified by the player on each call or visit to our website prior to wagering. When the player verifies and accepts their account balance, they agree all previous transactions are correct. All disputes and claims must be settled prior to making any additional wagers. Players must address all disputes and claims within seven days from the date of said wager.
5. BetOnline digitally records and archives all wagers. These recordings and archived records will be used only to resolve discrepancies. Recordings and archived records serve as the final determination of any dispute and all wagers adjusted accordingly.
6. Wager Confirmations:
   1. Phone Players VERBAL CONFIRMATION IS FINAL. After you confirm your wager, with or without a read back, the wager is final. It is your responsibility to correct any errors during the call. In the event you do not complete the call due to technical difficulties (disconnections, etc.) it is your responsibility to call 1-800-883-9136 immediately to confirm the wager or the wager will not be entered. In a case of a discrepancy, the archived recording of THE ORIGINAL CONFIRMATION of the transaction by the ticket writer will determine the wager type and wager amount. Minimum wager by telephone is $25.
   2. Internet Players Internet Players confirm wagers by entering their password. All wagers are FINAL. If an internet player confirms a wager that he/she did not intend to make, the internet player must contact the wagering department immediately.
7. BetOnline reserves the right to add, delete or change house wagering rules or payoff odds.
8. Nevada Gaming Commission rules apply to any wager or discrepancy not covered by the rules and regulations herein.
9. The placing of wagers by anyone under the age of 18 is strictly prohibited.
10. All sporting events must be played on the date and site as scheduled unless otherwise specified. Any event postponed, rescheduled or moved to another site will automatically constitute "No Action".
11. When wagering on "totals", overtime periods are counted in final score unless otherwise specified.
12. Overtime periods are counted in the second half score on halftime wagers unless otherwise specified.
13. The home team is always listed as the bottom team unless otherwise specified.
14. Wagers on quarters are for that quarter ONLY and DO NOT include overtime periods.
15. BetOnline reserves the right to rescind bonus money paid on referral accounts that are subsequently cancelled or suspended.
16. Slot machine Jackpot winnings in a 24 hour period are capped at $1,000,000 USD. Any casino payouts due to game malfunctions, bot usage, abuse or advantage play will be considered null and void.
17. Management reserves the right to cancel any bet. Management reserves the right to change games or stakes at any time. Errors in operation, errors in the game void all payouts and plays
18. Games played directly from our Poker product are also subject to these rules.
    • Casino Management’s decision is final.
    • Usage of bots or advantage play software is strictly prohibited in the casino and the poker room, breaching this rule may result in games being void, and your account closed.
19. BetOnline will not disclose details of an individual's net winnings or losses. It is the player's responsibility to keep track of winnings and report them to the proper authorities when residing in a taxable jurisdiction.
20. Termination of Agreement: The agreement between BetOnline and a player may be terminated by the player at their request. If deemed necessary, BetOnline reserves the right to revoke the agreement between the user and BetOnline.
21. Dormant Accounts: If an account remains inactive, meaning no deposits, withdrawals or wagers are placed for a period of 12 months or more the account will be deemed "Dormant". All Dormant Accounts will have their balances zeroed out.
    If a zeroed out player wishes to reactivate their account, the player can contact customer support to have their balance reinstated.
22. Confidentiality: All personal details of all users will be held in confidence unless users agree to their identities and details being used for future publicity purposes.
23. BetOnline reserves the right to limit or refuse any wager prior to its acceptance and/or the start of the event.  Any wager made without adequate funds will be voided.
24. BetOnline Liability:
    1. The decisions of BetOnline management will be final and binding in all matters between BetOnline and users.
    2. Laws regarding gaming vary throughout the world; it is the responsibility of players to ensure they understand and comply fully with any laws or regulations relevant to themselves in their own jurisdiction. All BetOnline players must be at least 18 years of age.
    3. BetOnline reserves the right to suspend or withdraw any game at its absolute discretion.
    4. BetOnline is not liable for the cancellation of any game, regardless of the reason.
25. BetOnline cannot be held responsible for any computer, typing or human error when posting odds, lines or point spreads. However, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to correct obvious errors and to No-Action your wager. In addition, BetOnline is not liable in the following scenarios:
    1. In the event of an Act of God, including but not limited to natural disasters, explosion, theft, malicious damage, strike, lockout, industrial action, outbreak of hostilities, riot, civil disturbance or acts of terrorism.
    2. The failure of BetOnline's computers, telecommunications or any other data transmission system that results in delays, errors, losses or omissions.
    3. BetOnline and players shall not commit or purport to commit to rules or obligations other than those specifically provided by these Rules.
    4. BetOnline accepts no liability for any damages caused to players by the interception or misuse of any information transmitted online.
    5. These Rules constitute the entire agreement and understanding between BetOnline and players. In the event of a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
26. All wagers and other transactions will be taken into account as if they are originated from Panama City, Panama. Thus, said transactions are ruled by Panamanian law.
27. All deposited funds must be wagered (rolled-over) 1x prior to withdrawal. Players who choose to withdraw prior to completing the required rollover will incur payout processing fees regardless of the payout method. Please contact Player Services for more information on the fees.
28. All Sporting Events will be settled in accordance with our wagering rules on the day they are completed. Any subsequent change in the result of an event due to any form of protest will not be considered for settlement. Las Vegas rules will apply for anything not mentioned in the points above.
29. BetOnline currently restricts play only from the following jurisdictions:
    1. Afghanistan
    2. Australia
    3. Central African Republic
    4. Côte d’Ivoire
    5. Cuba
    6. Democratic Republic of the Congo
    7. Eritrea
    8. France
    9. French Guiana
    10. French Polynesia
    11. French Southern Territories
    12. Guinea
    13. Guinea-Bissau
    14. Iran
    15. Iraq
    16. Lebanon
    17. Liberia
    18. Libyan Arab Jamahiriya
    19. Mali
    20. Malta
    21. Myanmar (Burma)
    22. North Korea (Republic of)
    23. Panama
    24. Sierra Leone
    25. Slovenia
    26. Somalia
    27. Sudan
    28. Syrian Arab Republic
    29. United Kingdom
    30. Yemen
    31. Zimbabwe

    Use of the website and associated services are expressly prohibited from the jurisdictions listed above. Any account accessed from a restricted state or country will have all access rights revoked and any balance contained in the account may be considered void. You are required to notify us immediately should you intend to relocate to, or visit, a restricted state. Your account will then be placed on a temporary hold or permanently closed, depending on the circumstances, with any balance available being returned to you. Any attempt on your part to circumvent these restrictions, in any way, will result in closure of your account and any balance deemed to have been forfeited.

30. Adjudication Service
    An independent adjudication service is available if customers are unable to resolve a dispute with BetOnline.ag, subject to the following conditions:
    
    
    1. The adjudication service is only available to customers who have accounts registered with BetOnline.ag.
    2. The service is designed for a third-party to adjudicate on disputes where the customer is dissatisfied with the resolution to their complaint offered by BetOnline.ag.
    3. By asking for adjudication, the customer consents for their dispute to be shared with and mediated on by the third-party adjudicator.
    4. As such, the player must provide evidence, such as an e-mail thread, to show that their complaint has been dealt with by the BetOnline.ag customer service team.
    5. The expected result of third-party adjudication is to confirm as to whether BetOnline.ag has acted in accordance with its Sportsbook (including esports), Racebook, Casino and Poker rules, and its general terms and conditions as displayed on its website.
    6. In cases where BetOnline.ag has no relevant rules or terms and conditions, then the third-party adjudicator will determine what they regard as a fair and reasonable resolution to the dispute.
    7. After submission of the dispute from the customer, the third-party adjudicator will expect a response from BetOnline.ag within 14 days.
    8. After receipt of the information from the book, the third-party adjudicator will aim to respond to the customer within a further 14 days. Hence, the customer should expect a response from the third-party adjudicator within 28 days of requesting adjudication, subject to other requirements set out in these terms and conditions.
    9. Adjudication shall be legally non-binding on the customer but binding on BetOnline.ag, unless the value of the dispute exceeds $50,000.
    10. If a financial settlement is to be made with the customer, subject to other requirements set out in these terms and conditions, then the amount specified will paid by BetOnline.ag within 7 days of receipt of the adjudication.
    11. By requesting arbitration, the customer agrees that the details of any adjudication are to remain confidential.
    12. BetOnline.ag also agree that the adjudication process will remain confidential between themselves, the customer and the third-party adjudicator.
    
    Industry watchdog SportsbookReview.com will act as the adjudicator for disagreements between BetOnline.ag and their player base.
    
    In order to request adjudication please send details of the dispute and any supporting documentation to [email protected]
    
    

1. VERBAL CONFIRMATION IS FINAL. After telling the ticket writer your wager, the agent will repeat your wager to confirm it. THIS IS CONFIRMATION OF YOUR PHONE BET. At the end of the call, the ticket writer will ask you if you would like him to read back the wagers. If you request a read back, you must re-confirm your wagers by stating your player ID number and password. After you confirm your wager, with or without a read back, the wager is final. It is your responsibility to correct any errors during the call. In the event you do not complete the call due to technical difficulties (disconnections, etc.) it is your responsibility to call 1-800-883-9136 immediately to confirm the wager or the wager will not be entered. In a case of a discrepancy, the archived recording of THE ORIGINAL CONFIRMATION of the transaction by the ticket writer will determine the wager type and wager amount.
2. Minimum wager by telephone is $25.
3. In-play wagers or other "live betting" can only be done online.

1. Internet players confirm wagers by entering their password.
2. All wagers are FINAL.
3. BetOnline will not and cannot be held liable for internet players’ mistakes. It is the player’s responsibility to check all pending wagers immediately after placing them online, as well as confirm them to ensure accuracy. If the wager is not in the pending bets file, the player does not have a wager and forgot to confirm it by entering the password. The player must re-enter the wager and confirm with the password to have a valid wager.
4. Minimum online wager is $1.

1. Deposit bonuses are optional and must be requested by the player when making a deposit. Please enter the “promocode” for the bonus you want to use when you are making your deposit. For example, use promocode LIFEBONUS to receive a 25% bonus. If your account is eligible for the bonus, it will be credited with the deposit.
2. Other bonuses, such as casino and poker bonuses, are optional and must be requested by the player via email, using the email address you have registered to your BetOnline account. Please email your account number, deposit amount, date and time of your deposit and the specific bonus you are requesting to [email protected] within 24 hours of making the deposit. Your bonus request will be reviewed and, if your account is eligible for the bonus, it will be credited within 24 hours of making the deposit.
3. All no deposit casino bonuses (ie. free chips) will have a maximum release and cash out limit of 5x the bonus amount, up to a maximum of $150 (whichever is lower) unless otherwise stated.
4. All promotional casino bonuses (ie. tournament prizes, rebates, Competition Prizes, Refer A Friend, and bonuses issued out of good faith) will have a maximum release and cash out limit of 5x the bonus amount, unless otherwise stated.
5. All casino deposit bonuses will have a maximum release and cash out limit of 10 times (10x) the bonus amount, up to a maximum of $20,000 (whichever is lower) unless otherwise stated.
6. When completing rollover on a casino bonus, the maximum wager is $10 per spin on slots and $200 on table games. Failure to follow this condition may result in forfeiting your bonus and any winnings.
7. Please note that some games in the casino may contribute to different percentages on wagering requirements. Please refer to table Below

Bonus Contribution Table
Game Types	Percent contribution to Bonus Rollover
Slot Games (progressive jackpot slots excluded)	100%
Draw High-Lo and 3 Card Rummy	20%
Table Games (unless stated otherwise) and Video Poker	10%
All Blackjack, All Roulette, Baccarat, Pai Gow, Red Dog, Pontoon, Top Card Trumps	5%
Craps, Live Casino, All Games with Progressive Jackpots, Virtual Racebook. Ride’m Poker, Specialty games ie Keno’s and Scratcher game offered by Betsoft	0%

8. Using the in game "BUY FEATURE" to circumvent bonus rollover requirements may result in forfeiting any winnings.
9. Upon acceptance of a bonus, player is deemed to have read and agreed to all terms, rules and requirements listed on this page.
10. Player agrees not to request a withdrawal prior to meeting all stipulations, including rollover requirements.
11. All no deposit casino bonuses (ie. free chips) will have a maximum release and cash out limit of 5x the bonus amount, up to a maximum of $150 (whichever is lower) unless otherwise stated.
12. Minimum rollover requirement for both Sports and Casino bonuses are defined as [deposit + fees + bonus] multiplied by [required rollover]. For casino bonuses, you are subject to roll over the deposit amount one time in casino real cash games before withdrawing.
13. The maximum bonus is $1,000.00. And a minimum deposit of $50.00, regardless of deposit method, is required to qualify for the bonus.
14. Other promotions are offered from time to time which require higher rollover requirements. These requirements must be adhered to prior to any withdrawal request.
15. Bonuses are non-transferable and have no cash value; a bonus only gains cash value after all stipulations, including rollover requirements, are met.
16. Deposit Bonus Qualification:
    • Players who meet the following requirements qualify for a deposit bonus (player must meet all requirements to qualify):
      • No existing active free play bonus associated to a previously claimed promo code
      • No payout in the last 14 days
    • Stipulations on deposit bonus:
      • If any pattern of “recycling” or “churning” (defn. ‘money being withdrawn and redeposit in effort to accrue bonuses’) all bonuses and winnings from said bonuses will be removed from account without notice
17. Bonuses are for recreational players. BetOnline reserves the right to deny and/or cancel bonuses and/or winnings from said bonuses if management determines a player to be non-recreational or part of a syndicate.
18. BetOnline reserves the right to take away any bonus at any time without explanation.
19. Prior to accepting any bonus, make sure you understand and agree to all policies. If you have any questions regarding our policies email Player Services department at [email protected].

1. Free Plays can only be wagered on:
   • Football
   • Basketball
   • Baseball
   • Hockey
   • Soccer
   • Tennis
   • Golf
   • MMA
   • Boxing
   • NASCAR
2. Football, Basketball, Soccer & Tennis Free Plays can only be used on spreads and totals.
3. Baseball and Hockey Free Plays can only be used on Moneylines and Totals to max odds of +125.
4. Baseball and Hockey Free Plays are restricted to a maximum wager of $250 per event.
5. Baseball and Hockey handle will only contribute 50% towards bonus rollover due to reduced juice pricing.
6. Golf Free Plays can only be used on Moneyline match-ups.
7. MMA and Boxing Free Plays can only be used on Moneylines to max odds of -200 for the favorite and +125 for the underdog.
8. NASCAR Free Plays can only be used on Moneyline match-ups.
9. Rebets are not permitted with the use of Free Plays.
10. If Bets, Parlays, Teasers and Point-Buying are not permitted using Free Plays.
11. Free Plays lose when a push or tie results.
12. Free plays and bonuses expire in 30 days. Any unused free plays at the 30 day mark will disappear from your account.
13. Free Plays can only be wagered online via the website or the mobile site. Free Play wagers cannot be made through the Call Center.
14. All Free Plays are subject to a Rollover requirement based on the Terms and Conditions of the particular promotion.
15. Only the Free Play winnings get added to your account balance. The value of the Free Play is not included.
16. The maximum winnings from any single wagered Free Play bonus is $5,000 or $5,000 cumulative from multiple Free Play bonus wagers from the same bonus.

NOTE: These Free Play rules are in effect as of August 11th, 2020 1:00 PM ET. Unless otherwise specified by an Player Services Representative, when you receive a bonus for making a deposit you must roll over the amount you deposited (plus any fees that BetOnline may have covered), plus the Free Play bonus the specified amount of times. Wagers placed using Free Play do not qualify toward rollover calculation.

For example, if you deposit $1000 and your fees are $15, BetOnline will credit your account the full $1015 + $250 Free Play Deposit Bonus. So, if you have a ten-time rollover assigned for that deposit bonus, you must roll the entire amount (e.g. $1015 + free play) ten times. Thus, to receive a payout without forfeiting anything you won from your bonus, you must first cover the rollover amount (e.g. $1015 + Free Play times ten).

Sportsbook bonuses can be rolled over in the Sportsbook only for Pre-Game bets; Live Betting, Player Props, Esports, Poker, Casino, or in the Racebook will count towards the rollover. The same goes toward Casino Bonuses, which must be rolled over in the Casino.

Sportsbook bonuses are only redeemable to players residing in the USA and Canada.

The following are rules for Rolling If bets:

1. Only applies should the player have a zero balance.
2. Players can only use Rolling If bets off a straight wager, teaser or parlay (NO round robins).
3. No Rolling If bets off of the same game. For example: first half on Seattle; Rolling If bet to the game. Another example: Straight bet on Seattle; Rolling If bet to the over.
4. No Rolling If bets off of Rolling If bets.
5. No Rolling If bets off of Free Play wagers.

Note: In the event of four pending plays, the player will be able to do a Rolling If bet off of each play.

All parlays will pay up to a maximum of $150,000. However, the maximum amount a player can win in a 24hour period is $250,000.

When selecting a parlay you may not play both sides of the same game at BetOnline. If you play both sides of the same game, any winning wagers on the game will be canceled.

The chart below has details on open spots allowed in our parlays:

Note: All Open Parlays must be closed within 7 days upon entering. Anything afterwards will be deleted.

# of Open Spots Allowed in a Parlay

In a parlay, you may not play both sides of the same game at BetOnline. If you play both sides of the same game, any winning wagers on the game will be canceled.

MMA, boxing and auto racing (e.g., NASCAR) cannot be included in a parlay. Proposition bets/futures cannot be included in parlays.

Deposit Rules

1. Company or corporate credit or charge cards cannot be used for deposits.
2. The name on a credit card MUST match the name on the account for a credit card deposit to be accepted.
3. Book-to-Book transfers are permitted on accounts where two or more withdrawals have been sent to the name listed on the account.
4. If any deposit is returned, charged-back, or deemed fraudulent in any way it will result in the forfeiture of any/all winnings, bonuses, or remaining positive balance in the account.
5. When you choose to deposit via credit card, debit card, or gift card, a 7.5% processing fee applies.

Payouts may be requested at any time online via the cashier.

1. Please allow 24 hours for your payout request to be reviewed before the processing time begins.
2. Payout requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.
3. No third-party payouts are allowed.
4. Your payout will be processed using the same method used for deposit if the option is available; however BetOnline reserves the right to use alternative methods for payouts if necessary, regardless of the deposit method used to fund the account.
5. If making credit card deposits, please note credit card documentation will be requested. This documentation is:
   • Valid photo ID
   • Copies of the front and back of all cards used to deposit on your account
   • A utility bill or bank statement dated within the last 3 months confirming the address you have registered to your BetOnline account.

   Additional documentation may be required at management discretion. All the documentation required must be sent before 1:00 p.m. ET for the payout to be processed the same day.

   Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.

6. Bank Wire instructions must be provided in the cashier every time you request a payout through this method.
7. If a check deposit was made, BetOnline requires 21 business days as per the clearance time before a payout can be requested.
8. Max payout per day depends on the specific payout method being used. Minimum and maximum payouts are subject to change without notice.
9. Freeplays must be used prior to requesting a payout otherwise the payout will be cancelled.
10. Only one Bank Wire or Check payout can be processed every three business days per player.
11. Payouts will be sent to the address on file only. If a player wishes to change their address on file, they must send a utility bill under their name with the new address. If the bills are under a third party's name, they must send a letter of authorization stating that they live in that address, signed by themself, with a copy of the picture ID of the owner of that address. Please send documents via email, using the email address you have registered to your BetOnline account to [email protected]
12. Players who generate winnings from a poker freeroll, Free Spins or Sportsbook Promotional Free Play are required to make a minimum deposit of $50 and roll this over at least once in the sportsbook prior to any payout being approved.
13. Checks cannot be sent to P.O. Box addresses.

Game Play Integrity

Our Team

Our experienced and dedicated Poker Security Team, proactively works to enforce our Fair Play Policy and identifies accounts that are in breach of our terms and conditions.

Reporting Suspicious Activity

We encourage players to report any activity you suspect to be in breach of our terms. All reports are investigated thoroughly. Please send as much information as possible to [email protected].

Fair Play Policy

At real money tables, and in all poker tournaments or events, fair and ethical Poker Play is expected and required of all our players. Any player/s found not adhering to the stated or unstated rules of play or conducting play in an unethical manner, will have their account closed, their funds confiscated and won’t be allowed to join the Betonline.ag in the future. This includes, but is not limited to, the following actions: Collusion, Chip Dumping, Multiple Accounting, Use of Prohibited Software and Bots, Deal-Making, Disconnection Protection Abuse and Grimming.

Our policy continues to adapt to the dynamic online poker environment, and we continue to engage with our community and poker security experts, to provide a transparent and fair game play policy.

Abusive or Offensive Language.

English is the only language that BetOnline.ag permits players to speak on the live casino tables. BetOnline.ag reserves the right to disable chat privileges of the player either temporarily or permanently in our sole and absolute discretion. Abusive or offensive language in the chat areas or with BetOnline.ag's staff is contrary to our rules.

Any violation of this policy may result in a suspension of playing privileges or any other action as deemed necessary by BetOnline.ag to ensure compliance. Abusive or offensive language may be, but is not limited to any player statements that are in BetOnline.ag's sole opinion, obscene, profane, racist, in bad taste, slanderous, unnecessarily hostile, or contrary to the purpose of the chat function. For any other rule inquiries please contact the BetOnline.ag Support team at [email protected].

Poker Alias.

Users are required to select a poker alias upon their first login into the poker software. Pop up will appear and user will need to choose a suitable alias. Alias chosen will be displayed as you’re playing name on the poker tables. Alias chosen may not be of any abusive, obscene and or offensive nature. Should alias be in violation of our rules, alias will be revoked and account suspended, and user will be responsible to provide an alternative prior to reactivation of account.

Poker Avatar.

Users have the option to request for an avatar to be added onto their profile. Users may only choose one suitable avatar. Once avatar has been approved, it will be displayed on the poker tables. Avatar chosen may not be of any abusive, obscene and or offensive nature as per our rules and regulations. Should avatar be in violation of our rules, request to have such avatar will be declined. Process of up to 72 hours for any avatar requested to be approved and displayed on the tables.

Collusion

Collusion is a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at the poker table (both in client and externally). Collusion will not be tolerated at BetOnline.ag. Any player who gains, or attempt to gain an advantage, by colluding, or by any other methods, will face a permanent ban from BetOnline.ag. If we determine that such activity is occurring, or there is an attempt at such activity, regardless of the outcome of such attempt, the accounts involved - at our sole discretion - will be permanently closed and all account balances (including both deposits and any winnings) shall be forfeited.

Collusion includes, without limitation: sharing information about their cards, chip dumping, discussing a hand during play, multiple players using a single account, use of a proxy, soft playing, chip transferring, squeezing, stack balancing and advising/agreeing to take specific actions with other players.

We employ various strategies and procedures of both a manual and automated nature to rigorously exam and detect such behavior. Constant monitoring takes place to limit the behavior. In addition to this, we thoroughly investigate all player complaints to rule out any form of cheating or collusion.

If you suspect that other players may be acting in collusion, please email [email protected].. No player shall have the right to require us to take any steps against players suspected of collusion, cheating or any other form of fraud. We will not provide information with regards to investigations conducted or any subsequent outcome.

Suspension, Modification, Removal and Addition of Games.

BetOnline.ag reserves the right to suspend, modify, remove and/or add any poker game in its sole discretion and without notice. In the event of such suspension, modification, removal or addition of any poker game for any reason, BetOnline.ag will not be liable in any way to you. For any other rule inquiries please contact the BetOnline.ag Poker Support team at [email protected].

Table Blocking

Players may not, at any time, sit out at the poker tables with the intention of not playing or to prevent others from playing. The act of blocking tables is strictly forbidden by BetOnline.ag Poker Management.

Any player who is found to be in violation of this rule may have their account suspended or any other action taken as seen fit by the BetOnline.ag Poker Management. To query an account suspension or report any instances of this offence happening at the tables, please get in touch with [email protected]

Chip Dumping:

Chip dumping is the act of purposely losing hands to specific players, with the intent to swop chips on cash tables/tournament tables/SNGs. All players involved in chip dumping will have their funds confiscated and their accounts closed and banned from playing on the network.

Multiple accounts:

Creating multiple accounts on the BetOnline.ag poker network is strictly prohibited. In addition, creating new accounts to take advantage of bonus` being offered is also strictly prohibited. Should players be detected to have multiple accounts, new accounts will be closed and the balance may be confiscated.

Third Party Software

Whilst we understand and encourage players to use tools, that are designed to help you improve your game, certain tools used during game-play go beyond what we deem acceptable by providing players with an unfair advantage, facilitate collusion and outright cheating.

The list of tools below, clarifies what is permitted and outright prohibited. Some tools are intended to help players improve their game, though when used whilst playing provide players an unfair advantage, these tools are categorized into the Prohibited whilst playing section.

Tools not related to Poker

The use of Virtual Machines and/or any software that specializes in screen-sharing and remote-access is prohibited. The use of a VPN is considered in all game play reviews and if it's deemed to be used to circumvent our policies, appropriate action as listed in the Fair Play Policy will be taken.

Permitted Software Categories

(I) Basic Equity Calculators:

That report pot odds or absolute hand strength.
(II) Static Visualisation Charts:
Provide basic-level advice about the game. Simple table-based starting hand charts that do not detect the current game state.
(III) Heads Up Display:
With qualitative and feature limitations imposed. Stats displayed must not be based on the current hand in play.
(IV) Tracking Software:
The data only contains information from hands in which you personally played in. Importing of observed hands is prohibited. The tracker does not mimic a feature of banned hud.
(V) Gameplay Utility and Hotkey Scrips:

Tools that improve your experience without influencing the game itself, do not provide any advice or reduce the requirements of a player having to decide. Any utility or script that falls out of this scope, are not permitted.

Prohibited while playing

(I) Reference material that provides advice that goes beyond a basic level, such as a large collection of tables offering recommendations beyond whether to play certain hands or not in unopened pots.
(II) Tools or services designed specifically to ease referral to reference material.
(III) Tools or services that compute advanced equity calculations, such as range vs range simulators, ICM or Nash Equilibrium-based programs.

Prohibited Categories

(I) Seating Scripts
(II) Real Time Solvers, Bots, Assistance Software, Charts that either automate gameplay or provides recommendations on which gameplay actions to take.
(III) Advanced Equity calculations, ICM or Nash Equilibrium-based programs.
(IV) Timing Randomisers
(V) Chart Retrievals
(VI) Data Mining
(VII) Hand History Converters.

If the software is not specifically white listed above in Permitted or Prohibited while playing categories, consider it Prohibited.

You agree that the poker room can take any steps necessary in order to detect and/or prevent the use of software, artificial intelligence or other tools. We reserve the right to close any account/s and/or confiscate funds from accounts found to use any software, artificial intelligence or any other tools, as stated.

If you wish your software to be officially white listed, please send an email to [email protected] describing the features of the software and details on how we can obtain it. Software list in the prohibited categories will not be considered.

Disconnection Policy

While each user is responsible for his or her own internet connection, all players must accept the risk of disconnection. Disconnections can, and do, occur. If you are disconnected, and therefore unable to act on your hand, while having chips invested in the pot in a ring game, you will be given 30 additional seconds to reconnect. If you successfully reconnect within this timeframe, the table you were playing in will reappear automatically (if it isn’t already open). However, if you do not reconnect during this time, in the event that you have not made a bet when it is your turn to make one, our system will automatically “check” you; or (ii) if another player has placed a bet and you are required to make a “call”, your hand will “fold”, regardless of your investment in the pot or the strength of your hand.

We will not accept any responsibility for losses caused by disconnections.

In the event of a Server Crash.

Users are required to email our customer support team – [email protected] and is responsible to provide the necessary information. Information such as; Player account number, tournament name, SnG name and number, buy in amount and timeframe. The relevant team to review tournaments and hands played, review prior and during a server crash will be conducted to determine whether or not a refund will be issued. Only eligible claims will be refunded. Valid claims will be refunded in form of cash for all rebuys and add on and tournament ticket will be issued for buy in.

Grimming

The abuse of sitting and playing one hand at a new heads-up cash table and having received favourable blinds/button position, then immediately leaving the table after that single hand, will not be tolerated. BetOnline.ag reserves the right, in addition to other measures, to block access to games to such players’ account for a period of time or terminating such players’ account, in its sole discretion.

Rake

The "Rake" is the percentage of the pot that goes to the house. BetOnline.ag uses a fixed schedule for its rake, based on the table limit and number of seats.

If everyone folds to a single raise pre-flop, no rake is collected. All pots that see a flop are raked.

BetOnline.ag reserves the right to change this rake structure at any time.

Multi-Table Tournaments

Multi-Table tournaments are tournaments with more than 10 players and multiple tables running concurrently. Tables merge as more players are eliminated. This continues to happen until only 1 table remains, and ultimately finishes when 1 player holds all of the chips.

Each player begins the tournament with the exact same amount of chips. There are both Limit and No Limit Hold'em Multi-Table tournaments. When one player has all of the chips, the prizes are awarded according to the prize payout for that particular tournament.

Rules

• Any player is eligible to enter into a Multi-Table tournament, providing they are able to pay the buy-in.
• All Multi-Table tournaments are played until 1 player has all of the chips.
• The button determines which players begin posting blinds in the tournament.
• BetOnline.ag does not permit soft play. Each player should play with the same intensity against all other players.
• There will be 5-minute breaks every hour, all Poker tournaments continue until one player holds all the chips.
• When a player loses all their chips, they are out of the tournament and finish in the order in which they were eliminated. Example: In a 210-player tournament if you are the third player eliminated, you rank at 208th place in the tournament.
• If more than one player is eliminated in a hand, the player with the most chips before the hand started finishes with a higher ranking. In the case where both players also have the same amount of chips before the hand, both players will tie for the position. If there is a tie between two or more players, the prizes they qualify for are split evenly between all tied players. For example, if two players tie for 2nd place, each player receives 50% of the second place prize and 50% of the third place prize.
• Deal Making - This includes, staking, swaps, profit-sharing, or any kind of bankroll sharing agreement with another player during tournaments and/or SNGs. Players caught deal making will have the tournament/SNG winnings removed and their buy-in/rebuy/add-ons will NOT be refunded, and the guilty players will have their accounts suspended and/or permanently closed. These rules only apply if the tournament/SNG does NOT offer deal making. Poker tournaments continue until there is one declared winner and the payoffs will be exactly according to the prize payout structure.
• All players will play with all their chips until either they lose all their chips or win the tournament. However, please note that we allow players to re-buy when they go out of the tourney as long as the tourney has a re-buy structure.
• During play in any of the poker tournaments, if a player loses their connection and does not re-connect or does not act, their hands are automatically folded and their blinds are posted automatically when it is their turn until they return. Eventually the player is "blinded out" if they do not re-connect back to the poker tournaments table.
• Players must understand and accept the risk of internet disconnections, as they can and do occur. If a player is not connected before a hand starts, they will be dealt cards and then folded automatically. If they are required to post a blind and are not connected, blinds will continue to be posted on their behalf and their hand folded. Again, this continues until the player is fully connected and back in the poker tournaments or until the player is out of the tournament.
• In case of a server problem, all poker tournaments in play during the problem are deemed as cancelled. Once the server re-starts, we will refund the full Buy-In or the last rebuy of each poker player that was still in the tournament at the time. To receive a refund of your Buy- in, please contact [email protected] with your account number and the tournament number. Players still in the tournament at the time of disconnection will be eligible for a portion of the prize pool. This payout is based on the player's proportion of chips compared to all other remaining players. This resolution treats all players fairly. If a player was eliminated from any of the poker tournaments before the server problem, they are considered "out of the tournament" and do not receive an entry fee refund or any portion of the prize pool.

In case of disputes, BetOnline.ag's management decision will be final.

Sit N Go Tournaments

A Sit n Go tournament is one with 2-18 players that starts immediately after the required number of players for that particular tournament is satisfied.

Each player begins the tournament with the exact same amount of chips. There are both Limit and No Limit Hold'em Sit n Go tournaments. Play continues until one player has all of the chips. When this occurs, the prizes are awarded according to the prize payout for that particular tournament.

Rules

• Any player is eligible to enter into a Sit n Go tournament, providing they are able to pay the buy-in.
• All Sit n Go tournaments are played until 1 player has all of the chips.
• All Sit n Go tables will begin 30 seconds after the final person has registered.
• BetOnline.ag does not permit soft play. Each player should play with the same intensity against all other players.
• There will be no breaks, all Poker tournaments continue until one player holds all the chips.
• When a player loses all their chips they are out of the tournament and finish in the order they were eliminated. Example: In a 10-player tournament if you are the third player eliminated, you are declared as finishing in 8th place.
• If more than one player is eliminated in the same hand, the player with the most chips before the hand started finishes higher. In the case where both players also have the same amount of chips before the hand, both players will tie for the position. If there is a tie between two or more players, the prizes they qualify for are split evenly between all tied players. For example, if two players tie for 2nd place, each player receives 50% of the second place prize and 50% of the third place prize.

Tournament Cancellation

In the unlikely event that a tournament should be cancelled, our main priority is to compensate players in the fairest and most equitable way possible. Depending on the state that the tournament was cancelled and the timing of the cancellation, one of the following methods, based on our sole discretion, will be applied.

There are 3 refund policies based on when the TOURNAMENT is cancelled:

1. Tournament is cancelled before start
• All players get back their contributions and fee paid at registration, the means being returned in the form they have been paid (cash for cash, TM for TM, ticket for ticket).
• In GTD-tournaments, the amount of guaranteed prize is returned to the House.
• In Knockout tournaments, knockout fee is returned to players.
• In Windfalls, jackpot fee is returned to players.
2. Tournament is cancelled after start (No Players have received prizes yet)
   • The House takes the fee paid by eliminated players.
   • The remaining players get their fees back.
   • The remaining and eliminated players contributions are allocated as follows:
     1. 50% of contributions are divided equally among the remaining players
     2. 50% of contributions are divided among the remaining players proportionally to their amount of chips left at the beginning of the hand in which the tournament is cancelled.
   • In Satellite tournaments, the remaining players get their fees back, and the contributions are divided as mentioned above. Tickets are not awarded.
   • In GTD-tournaments, the guaranteed prize amount is returned to the House, contributions are allocated among players as mentioned above.
   • In Knockout tournaments, remaining players get back the knockout fee paid by them at registration.
   • In Time-limited tournaments with “Tickets for surviving” Payout table:
     1. The House takes the fee paid by eliminated players.
     2. The remaining players get their fees back.
     3. The remaining players get their contributions back.
   • In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.
3. Tournament is cancelled after start (Players have received prizes)
   • The House takes the fee paid by eliminated players.
   • The remaining players get their fees back.
   • The remaining players get their contributions back.
   • The remaining players are awarded equally with the last unpaid prize and if there are still remaining funds in the prize pool, the players will receive funds proportional to the amount of chips left at the beginning of the hand in which the tournament is cancelled.

     Example: if the tournament paid out 50 players, however there are only 42 players left, each player receives an equal portion that place 42 would have paid out.

   • In GTD-tournaments, the minimum prizes are paid from player contributions (just like in non GTD-tournaments).
   • If the amount of player contributions is not enough to pay minimum prizes, the House provides the insufficient amount from guaranteed prize pool. The remaining funds from the guaranteed prize pool are returned to the House.
   • In Knockout tournaments, remaining players get back the knockout fee paid by them at registration and contributions will be distributed (see point 3).
   • In Windfalls, jackpot fee is NOT returned to players. Player will receive tickets to the same Windfall they played in.
4. Individual Disconnection:

   When an individual player experiences a disconnection (as a result of the poker room experiencing technical issues) which results in them being knocked out of a tournament/SNG, the player will be refunded a ticket to that tournament/SNG, which may be used whenever the player wishes to do so. However if the player placed in the tournament and received a prize, they will NOT receive a refund. If the player was eliminated prior to the disconnection, they will not receive a refund.

5. Paused Tournaments

   If a tournament needs to be paused, either due to maintenance or technical issues, a message will be sent to all players in the tournament informing them that the tournament will be paused and when the tournament will start up again. 15 minutes prior to the tournament resuming, in client messages will be sent out every 5 minutes informing players when the tournament will resume play.

   In the unlikely case that the time provided to players prior to the tournament being paused has passed and players still can’t login, in client messages will be sent out informing players of the new starting time of the tournament. If the player was not successful in completing the tournament, they will need to contact customer support in order to receive the refund in the form of a ticket to the same tournament. However if the player placed in the tournament and received a prize, they will NOT receive a refund.

1. The start dates and times displayed on our website for E-Sport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 48 hours from the actual scheduled start time, then wagers on the match will have no action and be refunded.

   The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.

2. If the name of a player/team is misspelled, all bets will stand unless it is obvious it is the wrong object.
3. If in an official match a player plays with the wrong nickname or on a smurf-account, the result is still valid unless it is evident that it is not the player that was supposed to play that match.
4. All wagers will be settled using the official result as declared by the relevant governing body of the competition concerned.
5. If a draw option has not been made available, then extra time will count, if played.
6. Handicap betting: A spread in E-Sports can be Rounds/Maps or other counting measures dependent on the game. The spread will only be referred to as the spread. (For example, in Counter Strike the spread will be rounds won, while in Starcraft 2 the spread would be maps).

   Handicapping is a way of making a sports contest more even and thus more interesting as a betting object. In E-Sports betting, this is done by awarding one of the teams/players, the underdog, some maps/rounds ahead

   For example:

   	Handicap	Odds
   Player A	-1.5	2.00
   Player B	+1.5	1.85

   If Player A wins the match by two maps or more, Player A bettors win and Player B bettors lose. If Player A wins by exactly one map or Player B wins, Player B bettors win and Player A bettors lose.

7. Total Betting: A total in E-sports can be Rounds/Maps or other counting measures dependent on the game. The total will only be referred to as the total.

   Example for a best of three SC2 match:

   Over	2.5	1.93
   Under	2.5	1.93

   If either player wins 2-0 all bets on under 2.5 will win, while bets on the over will lose. If either player wins 2-1 all bets on the over win, while bets on the under lose.

8. If a match is not completed because of a player retirement or disqualification, all bets on the outcome will have action and will be validated based on the official declared winner. All bets on the spread or total will be canceled and monies refunded. Counter-Strike matches are exceptions to this rule, for which all money line, spread and total bets are canceled if a team retires or is disqualified before all scheduled map rounds are played.
9. Should a player/team withdraw before a tournament begins, or retire during a tournament, bets on that player/team to win the tournament, or to advance in tournament, will be canceled and monies refunded.

   If the respective player/team withdraws before the tournament begins while being listed as “must start”, then wagers on whether a player/team advances in tournament or wins the tournament, will have no action and monies refunded – this applies to all players/teams participant in the tournament.

10. If the announced number of maps/rounds is changed all bets on the handicap or total are cancelled. Bets on the money line (outcome of the match) have action.
11. If a player/team is given a walkover on at least one map, all wagers on the money line, spread and totals will be canceled and monies refunded.
12. If one or more participating teams start the game with 3 or more different players than the ones listed when odds were published, BetOnline reserves the right to declare the game void and cancel all bets placed. Game with correct team players will be offered as a new event.
13. Live Betting: In live betting, if a map is replayed due to a draw, disconnect or similar reasons, all live wagers on the respective map will be canceled. The replay of the map will be treated as a separate game.

1. Each game contains a “How to Play” tab which provides instructions on how to play the game and a “Pay Table” tab which contains details of the return to player. You agree to be bound by the rules, terms and conditions set out therein.
2. In the event of human misdeals or a technical problem of any kind, all hands will be void and the original bets will be returned to players.
3. In the event that you lose connectivity or time out during the live game, any bets you have made will remain in play as they would in a land based casino resulting in a win, loss, or push. Failure to respond within the allotted time for any reason will result in your hand being completed according to the optimal player strategy known as Basic Strategy. Completing a hand which has lost connectivity or timed out is done in the player’s best interest and to serve those back betting on the hand.
4. When back betting you are subject to the decisions made by the player sitting in the main seat. You are not entitled to a reimbursement if you do not agree with the decision(s) the player in the main seat selects.
5. Professional card counters are prohibited. If you are found to be a professional card counter, your account is subject to immediate closure and further action will be taken, if deemed necessary by management.
6. Any issues or inactivity by other players at your table will not affect your result, nor will it warrant any reimbursements.

Casino Transactions.

Players to note that their Total casino loss and wins for that current will only reflect at the end of each day, at approximately 23:59:59pm ET. This transaction will display your total Casino win or loss for that entire day. Despite having your account balance update in real time, should you have any outstanding wins or losses from any casino platform (all except casino games played on the poker client), these funds will be added or removed from your account at the end of the day. You may review these transactions in your account when logged into the website. Claims will be reviewed accordingly however will not warrant any reimbursements.

Live Casino Alias.

Users may select a Live Casino alias upon their first login into the live casino platform. Alias chosen will be displayed as you’re playing name on the live casino games. Alias chosen may not be of any abusive, obscene and or offensive nature. Should alias be in violation of our rules and regulations, alias will be revoked and may possible suspend the account, and user will be held responsible as to provide an alternative alias prior to reactivation of account.

Test Matches

Wagers will be settled on the official result providing at least one ball has been bowled. In the event of a tie dead heat rules will apply and wagers on the draw will be deemed losers.

Please note a Tie is not the same as a Draw.

A Tie will occur when all four innings have been completed and both teams have the exact same score.

A Draw will occur if all four innings have not been completed at the end of the five days play regardless of the score.

Limited Over’s Matches

Wagers will be settled on the official result including:

• Weather affected games where the result has been determined by the Duckworth Lewis method.
• Games that are decided by a Super Over or a Bowl Out.

In the event of a Tie all wagers will be graded as a push provided a Super Over or Bowl Out has not occurred.

Games decided by the toss of a coin will be deemed void and all wagers graded as a push.

In games where a reserve day is used all wagers will stand and carry over to the reserve day.

Props

Innings Bets

• Innings bets will be void if the allocated number of overs are reduced for any reason.

Player Bets

• Batsmen must face at least one ball and bowlers must bowl at least one ball for wagers to have action.

Session Bets

• At least 20 overs must be completed for session bets to have action.

Runs Betting

• All bets specific to one match, innings or segment of an innings (e.g. Highest 1^st 6 Overs Total) are contingent on all scheduled overs being bowled or the innings reaching a natural conclusion.
• If the number of overs allocated to an innings is reduced wagers will be void and stakes refunded.

For markets regarding an individual’s batting or bowling performance – for example under/over player runs or wickets - Batsmen must face at least one ball and Bowlers must bowl at least one ball for wagers to have action.

Top Batsman/Bowler

All players selected in the starting XIs count as runners, regardless of their contribution. Stakes will be refunded on all unselected players.

Defenders v Chasers

For the purposes of this market, ‘Defenders’ are the team batting first. ‘Chasers’ are the team batting second.

Total Sixes

If the allocated overs for either innings are reduced, wagers will be void.