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  • Account Management & Login

    • I've clicked the link to verify my account but I still can't log in.

      If you received your verification email to your junk box you will need to move it to your inbox before the activation link will work. Please move the email to your inbox, click the link to activate your account again and log in.
    • Where do I find my Username and Password to log in?

      You will receive your username and password in an email after you verify your email address. If you don't see this in your inbox please be sure to check your junk folder.

    • I've lost my password; how do I retrieve it?

      If you've forgotten your password you can retrieve it by using the 'Forgot Password' link at the top of the homepage. Simply enter your username and we'll send your password to the email address associated with your BetOnline account.

    • I am having problems logging into my account. Why?

      Make sure you are using the correct account number and password. Erase all temporary internet files from your computer and clear cache memory. Our website is Internet Explorer and Firefox compatible; you may be unable to access our website using an AOL browser. If these tips don't resolve your problem, please contact Account Management at 1-888-426-3661 or [email protected]

    • How do I update my personal information?

      In order to update your personal information please contact Player Services providing your account number and details of the information to be changed and supporting documentation, such as a bank statement or utility bill to confirm your new address. Personal information requests with supporting documents should be sent to [email protected]

    • Where can I see my available balance?

      After you log into your account you will be able to see you available balance by clicking on the down arrow next to your name at the top right of the page. You will also see your 'Pending Wagers' and 'Freeplay Balance' here.

  • Deposit

    • There are many reasons credit card deposits are declined, often times your bank may not authorize international transactions. Alternatively try any of our other quick and easy to use deposit methods in the cashier. We have detailed explanations for getting started with Bitcoin, which is the best way to deposit and cash out, go here for more information.
    • In order to verify your identity we will require scanned copies of the following:

      • Front and back of your government issued ID
      • front and back of any credit cards associated with your account
      • A utility bill or bank statement which confirms your address (same as the address we have on file for you)
      For the quickest response please scan and send these.
    • Simply send us the following documentation to confirm your identity: - A copy of your photographic identification - Copies of the front and back of any cards you've used on your account - A utility bill or bank statement which confirms your address - Once the documents have been reviewed we will be happy to upgrade your account and increase your deposit limits. For the quickest response please scan and send to [email protected]
    • We have many quick and simple ways to fund your account including Bitcoin, Litecoin, Visa, Mastercard, Person to Person methods, Check and Money Orders and others . Simply visit the online cashier.

  • Bonus

    • How do I claim a Sportsbook or Casino bonus?

      Deposit bonuses are optional and must be requested when making a deposit. Please enter the promo code for the bonus you want to use when you are making your deposit. Your bonus request will be assessed and, if your account is eligible for the bonus, it will be added immediately.

      Visit our Promotions page to view all our available bonus offers.

    • How do I use my freeplay balance?

      You can use the freeplay on straight bets in the sportsbook. Keep in mind that in Basketball, Football and Soccer the Freeplay may only be used on Spreads and Totals, while in Baseball and Hockey the Freeplay may only be used on Moneylines and Totals. You must check the box “Use My Freeplay” for the bet to be made with the freeplay balance.

      For a full list of Freeplay rules, you can click here.

    • How do I use my casino bonus

      In order to access the bonus, log in the casino section through a computer device. Head to the Casino home page, and select the tab on the far right-hand side, labelled "Bonus." Select your desired bonus, and choose to load any game from the drop-down menu.

    • How do I claim a poker bonus?

      Once you’ve funded your account, send us an email to [email protected] with the Bonus Code NEWBOL as the subject line, and we’ll match your deposit amount dollar-for-dollar.

    • How do I get my casino bonus?

      Casino bonuses are optional and must be requested by the player via email, using the email address you have registered to your BetOnline account. Please email your account number, deposit amount and date and time of your deposit and the specific bonus you are requesting to [email protected] within 24 hours of making the deposit. Your bonus request will be reviewed and, if your account is eligible for the bonus, it will credited within 24 hours of making the deposit.

    • When do I get the bonus credited to my account?

      If you used a "promocode" when you made a deposit, your bonus request will be reviewed and, if your account is eligible for the bonus, it will credited within 24 hours of making the deposit.

  • Payout

    • To request a payout, visit the Cashier page and click on the "Payout" button. Next, enter the amount you would like to withdraw, in addition to the method. It's important to note that payout requests are processed Monday through Friday, between the hours of 9:00 a.m. (ET) and 1:00 p.m. (ET).
    • Payouts request emails are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.
  • Poker

    • Of course, it is one of the many benefits of being a BetOnline player. Simply download our poker client (for Mac click here) the log in, choose your poker name, and start playing with other players.

    • By default, your deposited funds always go to the Sports account. To transfer funds to poker, open up the poker client, click on the cashier button, and then select the option Transfer to Poker.

      Fill in the amount you want to transfer and click on the “Transfer From Sportsbook Wallet to Poker Wallet” button to complete the transfer. The balance will reflect in your poker wallet on the top right hand side of the screen.

    • *You are welcome to use these as buy in on applicable tournaments. When you have logged into the poker client, select a tournament you wish to play and to find out if it accepts Comp points as buy in.

      You can have a look under the ‘Tournament Details’ on the right hand side and check “buy in” to see the monetary types you may use in that specific tournament. When registering, you will be able to change the buy-in currency from cash to VIP Points.

    • Tournament winnings will not be paid until the entire tournament is complete. If the tournament has completed and you still have not received your winnings please email [email protected] with the tournament details.

    • For any other inquiries please contact the BetOnline Poker Support team at [email protected].

    • How to transfer funds to your Poker wallet

  • Sportsbook

    • That depends on the jurisdiction of where you live. It is your responsibility to check with your local government to ensure all rules and regulations are being followed accordingly.
    • betonline.ag offers a huge variety of sports to choose from, including football, baseball, basketball, hockey, tennis, golf, soccer, racing, entertainment and political props, and more.

    • The spread is the number of points a team is expected to win or lose by. For example, if a team is a seven-point favorite, the spread is -7. If you bet on the favorite, it must win by seven or more to cover your bet. If a team is a three-point underdog, the spread is +3. If you bet the underdog, it must lose by three or less points to cover your bet.

    • Vigorish is the fee or commission paid to the sportsbook to place your bet. Vigorish is also known as vig or juice and is typically 10 percent.

    • betonline.ag features a wide selection of bet types to choose from, including propositional bets, money lines, spreads, totals (over/under), parlays and teasers. Details on each of these bets can be found in our Wager Types section.

    • Bettors must be at least 18 years old to make a wager.

    • Please be vigilant when placing your bets as all wagers placed online are final.

  • Casino

    • Again, that depends on where you take up residence. Please consult your local government laws to ensure you're following them accordingly.

    • Bettors must be at least 18 years old to play in the casino.

    • You'll find a wide assortment of games in the Casino, including blackjack, slots, Caribbean Stud poker, Caribbean Hold Em poker, video poker, craps, baccarat, roulette, keno, bingo and more.

    • Yes, and lots of them. Check out our Casino Bonus section to learn more about our match bonuses, slots bonuses, high-roller bonuses, top-player rewards, Happy Hour and more.

    • Yes. Visit the Casino Download section to get excellent downloadable casino software.

    • A progressive jackpot is a jackpot that sees its value increase with each bet. A small percentage is taken from each players bet and added to a rising money pot. These pots often grow into the millions.

    • Yes, we regularly feature contests for users to participate in. We also award a wide range of prizes and often feature a progressive jackpot. Please check out our Casino Contests page for more info.

  • Horse Betting

    • We make every effort to accept wagers on all the tracks we offer until the actual post time of each race. However, it is important to realize that betonline.ag is not the same as the racetrack or a simulcast outlet. We do not have access to video feeds from the tracks we offer. We rely on a service to establish the cutoff time for wagering. Please allow yourself sufficient time to enter/confirm your wagers, whether on the internet or through the call center.
    • No, the odds you see posted are Morning Line Odds. They are simply an estimate of what each horse's final odds will be when the race goes off. Live odds are determined by the amount of money bet on each horse in the track betting pools. betonline.ag pays full track odds, but the money you wager with us does not go into the track betting pools.
    • Our service provider usually transmits the complete results of each race to us electronically within 5-10 minutes of the results being posted at the track. When we receive those results, your account is automatically updated to reflect your winnings. If you have any questions about race results or your account balance, please don't hesitate to call our Horse Racing Department toll-free at 1-800-991-2381.
    • Yes. Our horse racing columnist, Pete Mitchell, posts articles on our website each week. These articles contain handicapping insights, money management tips, selections for upcoming races, race recaps, and general observations about the sport of horse racing. You'll find his articles in the Sports Betting Edge section of our website, under the Horse Racing category.

    • Yes, we offer head-to-head horse matchups on a daily basis. These matchups are generally (but not always) taken from the better races at the major tracks. Pay close attention to the notes that accompany each matchup; they cover things like scratches, races moved off the turf, coupled entries, etc. Horse racing futures and props are generally offered for major events like the Triple Crown, Kentucky Derby, Preakness Stakes, Belmont Stakes and the Breeders' Cup races. You'll find all these wagering opportunities in the Futures/Props section of the website.

    • Yes. Our most recent online handicapping contest involved picking the winners of the 14 races of the 2008 Breeders' Cup; $5,000 in prize money was awarded to the top finishers, but nobody claimed the $1,000,000 prize offered to anyone who could pick the winners of all nine Breeders' Cup races on Saturday's card. Stay tuned for announcements of upcoming horse racing contests.

  • Skill Games

    • Our customers can feel confident that when playing our skill games - all personal details and financial information are kept private and are not misused. We respect your choice to play our games and wish to ensure your total privacy. Your customer details are stored and managed under the strictest supervision.

      If there is a question or concern not addressed on our website or Help Center, do not hesitate to contact our Support Team via Email on [email protected]
    • We do not charge you for playing our skill games, we only receive compensation for the actual hosting of the skill games, by charging a small percentage of the real money winner's pot, known as the rake. Our rake is 10% of the winnings for all skill games. For example, in a $5 skill game the winner will receive $9.50 and Betonline will charge a rake of $.50.

      There is no cost to play in our free / demo games.
    • Our secure payment and payout procedures deliver your winnings quickly and efficiently, generally within 3 minutes. If you do not receive your winnings within 3 minutes, all you have to do is email [email protected] ? and our friendly Customer Services Team will ensure that you get your winnings immediately into your account!
    • All of our skill games are 1-on-1. Your odds of winning depends on your skill levels, so the more you play, the quicker you will improve your chances of winning.

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